1 Order & Return
1.1 Can i also pick up my order?
No, unfortunately picking up orders is not possible.
1.2 Can i track my package?
You will receive a confirmation e-mail with a track & trace code.
1.3 I received the wrong product!
If you have received the wrong product, please contact our customer service by sending an e-mail to: [email protected]
1.4 Can I return or exchange a product?
Yes, it's possible to exchange or return a product under the following conditions:
- You send it back within 14 days after receiving the order
- All products are still in the original packaging / sealing are unworn, undamaged, clean and unused.
If you meet these conditions please send your product to:
I Am Hardstyle Merchandise B.V.
8263 CA Kampen
2.1 I never received my package, what now?
If you have not received your package after the estimated delivery time, please contact our customer service by sending an email to: [email protected]
2.2 Where can I find all information regarding delivery?
Click here to find all related shipping information like:
- Delivery costs
- List of countries we send to
- Shipping options
- Delivery time estimations
3.1 When do out of stock products come back in stock?
That depends on the product. Some products come back in stock, and some not.
3.2 The product dissapeared when ordering, how is this possible?
Sometimes it happens that the product is sold out before you have confirmed your order. The product will then disappear from your shopping basket and webshop.